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Privacy Policy

Last updated: August 6, 2025

Table of Contents

1. Introduction

At ineedthis, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

For our policies and procedures regarding child sexual abuse and exploitation (CSAE), please see our Child Safety Standards.

2. Information We Collect

We collect information that you provide directly to us when you:

  • Sign up for an account
  • Create or modify your profile
  • Post needs or offers
  • Communicate with other users
  • Contact our support team
  • Subscribe to our newsletters

This information may include:

  • Name
  • Email address
  • Phone number (for verification and security)
  • Postal address
  • Profile picture
  • Payment information
  • SMS verification codes and delivery status
  • OAuth authentication information (from Google or Apple)
  • Authentication tokens and account linking data
  • Any other information you choose to provide

Phone-Related Information

When you provide your phone number, we collect:

  • Your phone number for account verification and security
  • SMS verification codes and their delivery status
  • Timestamps of verification attempts
  • Phone number verification success/failure records

OAuth Authentication Information

When you sign in with Google or Apple, we may collect:

  • Basic profile information (name, email, profile picture)
  • OAuth authentication tokens (stored securely)
  • Account linking information to connect your external account
  • Authentication timestamps and success records

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Verify your identity through SMS codes and phone verification
  • Send account security alerts and notifications via SMS
  • Provide two-factor authentication for enhanced account security
  • Process sign-in requests through third-party authentication services
  • Maintain the security and integrity of authentication systems

4. Sharing Your Information

We may share your personal information in the following situations:

With Other Users

When you post a need or offer, certain information will be visible to other users.

With Service Providers

We may share your information with third-party vendors who provide services on our behalf.

For Legal Reasons

We may disclose your information if we believe it is necessary to comply with a legal obligation.

With Authentication and Communication Service Providers

We share limited information with trusted third-party service providers:

  • Twilio: Phone numbers and message content for SMS delivery and verification
  • Google: OAuth authentication data as required for Google Sign-In functionality
  • Apple: OAuth authentication data as required for Sign In with Apple

These providers are bound by their own privacy policies and our data processing agreements. We only share the minimum information necessary for these services to function.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Choices

You can access and update certain information about you from within your account settings. You can also request that we delete your account and personal information.

For SMS services, you can opt out at any time by replying "STOP" to any message. For authentication services, you can disconnect third-party accounts from your account settings.

6. Third-Party Services

Our platform integrates with third-party services to provide enhanced functionality. When you use these services, your information may be processed according to their respective privacy policies:

Twilio (SMS Services)

We use Twilio to send SMS verification codes and security notifications. Your phone number and message content are processed by Twilio according to their Privacy Policy: https://www.twilio.com/legal/privacy

Google OAuth

When you sign in with Google, your authentication is processed according to Google's Privacy Policy: https://policies.google.com/privacy

Apple Sign In

When you sign in with Apple, your authentication is processed according to Apple's Privacy Policy: https://www.apple.com/privacy/

We recommend reviewing these third-party privacy policies to understand how your data is handled by these services. We have implemented appropriate safeguards in our agreements with these providers to protect your information.

7. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

For privacy questions: [email protected]

For SMS support: Reply "HELP" to any SMS or email [email protected]